Meitheal Skills – Community Engagement: Conflict Resolution

Self-Study

Duration 3 hours

Available as Self-Study

Overview

Even the strongest teams encounter challenges, and conflict—when handled well—can be a catalyst for growth and improved collaboration. However, unmanaged conflict can quickly undermine morale and hinder a team’s effectiveness.

This course guides participants through practical, evidence-informed strategies for recognising, addressing, and resolving conflict constructively. Participants will learn how to navigate difficult situations, communicate with clarity and empathy, and work towards solutions that create a genuine win-win outcome for everyone involved.

Learning Outcomes

By the end of this course, you will be able to:

Recognise common sources and types of conflict within teams and assess their potential impact on morale and team performance;
Apply practical conflict-management strategies to address disagreements constructively and prevent escalation;
Communicate effectively and empathetically during challenging conversations to support understanding and positive resolution;
Facilitate collaborative problem-solving processes that lead to mutually beneficial, win-win outcomes for everyone involved.

Professional Development Recognition

On earning the open badge for this course, you will have achieved further recognition across the following domains of the National Professional Development Framework for Staff Who Teach:

Domain 1: The Self — focuses on the centrality of personal and professional values, self-awareness, and the individual identity that a teacher brings to their practice;
Domain 2: Professional Identity, Values and Development in Teaching and Learning — emphasises the evolution of professional or disciplinary identity and encourages reflective, context-aware professional growth;
Domain 3: Professional Communication and Dialogue — highlights the importance of clear, coherent, and effective communication within dynamic learning environments.