Overview
Even the strongest teams encounter challenges, and conflict—when handled well—can be a catalyst for growth and improved collaboration. However, unmanaged conflict can quickly undermine morale and hinder a team’s effectiveness.
This course guides participants through practical, evidence informed strategies to recognise, address, and resolve conflict constructively. Participants will learn how to navigate difficult situations, communicate with clarity and empathy, and work toward solutions that create a genuine winwin for everyone involved.‑informed strategies to recognise, address, and resolve conflict constructively. Participants will learn how to navigate difficult situations, communicate with clarity and empathy, and work toward solutions that create a genuine win‑win for everyone involved.
You’ll Learn to
- Recognise common sources and types of conflict within teams and assess their potential impact on morale and team performance.
- Apply practical conflict management strategies to address disagreements constructively and prevent escalation.‑management strategies to address disagreements constructively and prevent escalation.
- Communicate effectively and empathetically during challenging conversations to support understanding and positive resolution.
- Facilitate collaborative problemsolving processes that lead to mutually beneficial, winwin outcomes for all involved.solving processes that lead to mutually beneficial, winwin outcomes for all involved.‑solving processes that lead to mutually beneficial, win‑win outcomes for all involved.
On earning your open badge award for this course, you will have achieved further recognition in the following domains of the National Professional Development Framework for Staff who Teach:
- Domain 1: The Self Focuses on the centrality of personal and professional values, self-awareness, and the individual identity the teacher brings to their practice.
- Domain 2 Professional Identity, Values and Development in Teaching and Learning Emphasises the evolution of professional and/or disciplinary identity and encourages reflective, context aware professional growth.
- Domain 3 Professional Communication and Dialogue Highlights the importance of clear, coherent, and effective communication within dynamic learning environments.
Course Developers
This open course will be developed by the National Forum for the Enhancement of Teaching and Learning in Higher Education in partnership with:
Riona Hughes
University of Galway & Board of Irish College Societies
Dr Lorraine Tansey
Student Volunteer Ireland
Enrollment
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